Shipping

We ship all our orders using UPS and only ship in the US.

Shipping to your door per box: $59.99 . 

This includes shipping, UPS air fuel surcharge, packaging, and insurance. 

There are no hidden fees. This flat rate is for all livestock.

After you make your purchase we will contact you to arrange a day for delviery.  You must be at home to sign for delivery on the first attempt. If after you made your purchase your items don't fit in one box you will be charged the second box fee.

 

RETURNS/CANCELATIONS

If you wish to cancel your order, you must do so within 24-hours after placing your order.

Should your animal arrive dead, or die within 24 hours of delivery, immediately call us and let us know.

You may be asked to email a digital picture of the dead animal.

You will receive full store credit on any animal that didn’t survive the 24 hour guarantee, on your next order (excluding shipping and box charge). You may be asked to send a water sample, so we can ensure the cause of death was not due to poor acclimation.

We will not be liable for any animal that dies as a result of being harassed or picked on by other marine life.

Sorry, we can not replace any livestock bought on store-credit.

Should the package arrive late or damaged, please DO NOT REFUSE DELIVERY. Accept the package and call us immediately so we can give you further instructions.

If the package is not signed for at the time of delivery, even if it arrived late, the customer will be charged for the full cost of the order, plus any and all return freight charges.

 

Privacy Policy

All credit card number information entered into this website's checkout is secure through Paypal.

Living Reef Aquariums does not have access to the credit card number, and it is encrypted to protect your security and privacy.